Legal notice

Last updated: September 5, 2026

This website and online store are operated by Vaeluxe.

Business Information

Trading name: Vaeluxe

Legal business name / entity: Vaeluxe

VAT and Tax Registration

Applicable VAT, GST, sales taxes, duties and other charges are handled in accordance with applicable law and as described in our Terms of Service and Shipping Policy.

Website

Website: vaeluxe.com

Vaeluxe operates this website and is the seller responsible for products purchased directly through the Vaeluxe online store.

Our ecommerce platform and related technical services are provided by Shopify and other third-party service providers.

Shopify is not the seller of products purchased directly from Vaeluxe.

Customer Service and Complaints

For questions about orders, products, deliveries, returns or complaints, please contact:

Vaeluxe Customer Support
Email: info@vaeluxe.com

We aim to respond to customer enquiries and complaints within a reasonable period.

Nothing in this Legal Notice limits your right to contact an applicable consumer protection authority, privacy regulator, dispute resolution body or court.

Consumer Rights

Nothing on this website, in this Legal Notice or in any Vaeluxe policy excludes, restricts or limits any consumer guarantee, statutory warranty, right or remedy that cannot legally be excluded or limited.

Depending on your location, applicable protections may include rights under:

European Union consumer protection laws and applicable laws of EU Member States;
United Kingdom consumer protection laws;
the Australian Consumer Law;
the New Zealand Consumer Guarantees Act 1993 and Fair Trading Act 1986;
Canadian federal, provincial and territorial consumer protection laws; and
applicable United States federal and state consumer protection laws.

Where mandatory consumer law provides greater protection than our policies or terms, the mandatory consumer law will apply.

European Union and United Kingdom Customers

Vaeluxe is established in Australia and offers products to customers in selected international markets, which may include the European Union and United Kingdom.

For information regarding:

your statutory right of withdrawal or cancellation;
returns and refunds;
product conformity and consumer guarantees;
delivery;
taxes and customs charges; and
privacy and data protection,

please refer to our:

Terms of Service

Refund & Return Policy

Shipping Policy

Privacy Policy

Where Vaeluxe is legally required to appoint an EU or UK representative for data protection or another regulatory purpose, the applicable representative details will be made available as required by law.

Consumer Dispute Resolution

If a consumer dispute arises, please contact us first at info@vaeluxe.com so that we can attempt to resolve the matter directly.

Where applicable law requires Vaeluxe to participate in or provide information about a particular consumer dispute resolution procedure, we will comply with those requirements.

Nothing in this section prevents you from exercising any mandatory right to contact a consumer authority, alternative dispute resolution body or court.

Intellectual Property

Unless otherwise stated, the content of this website, including the Vaeluxe name, logos, branding, designs, text, graphics, photographs, videos and other materials, is owned by or licensed to Vaeluxe and is protected by applicable intellectual property laws.

Content may not be copied, reproduced, distributed, modified or commercially exploited without our prior permission except where permitted by applicable law.

Third-party trademarks, logos and other intellectual property remain the property of their respective owners.