Terms of service
Terms of Service
Last updated: September 5, 2026
Overview
Welcome to Vaeluxe.
The terms "we," "us," and "our" refer to Vaeluxe. Vaeluxe operates this online store and website, including all related information, content, features, tools, products and services (collectively, the "Services").
Vaeluxe is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service ("Terms") govern your access to and use of the Services and purchases made through our store.
Please read these Terms carefully before using the Services or placing an order.
By accessing or using the Services, you agree to these Terms and our:
If you do not agree to these Terms, you should not use the Services.
Nothing in these Terms excludes, restricts or limits any consumer guarantee, warranty, right or remedy that cannot lawfully be excluded or limited under applicable consumer law.
Section 1 – Eligibility and Accounts
By using the Services, you represent that you are legally capable of entering into a binding contract in your jurisdiction or that you are using the Services with the permission of a parent or legal guardian where required.
When making a purchase or creating an account, you agree to provide accurate, current and complete information.
You are responsible for maintaining the confidentiality and security of your account credentials and for activity occurring through your account.
You must notify us promptly if you believe your account has been accessed or used without authorization.
You may not sell, transfer or assign your account to another person without our permission.
Section 2 – Products and Product Information
We make reasonable efforts to ensure that product descriptions, specifications, images, colours, dimensions and other information displayed on the Services are accurate.
However, the appearance of products may vary slightly depending on factors such as your device, screen settings, lighting, manufacturing tolerances and other reasonable variations.
Any such variation does not affect your statutory rights where a product is materially different from its description, defective, faulty or otherwise fails to comply with applicable consumer law.
Product descriptions, specifications and availability may be updated from time to time.
We may discontinue products or limit the quantities available, subject to existing orders and applicable law.
Section 3 – Orders and Contract Formation
When you submit an order, you are offering to purchase the products in your order.
After you place an order, we may send an acknowledgement confirming that we have received it.
Unless applicable law provides otherwise, an automated order acknowledgement does not necessarily mean that your order has been accepted.
Your order will generally be accepted when we expressly confirm acceptance or dispatch the order.
We reserve the right to refuse or cancel an order before acceptance for legitimate reasons including:
- suspected fraud or unauthorized payment;
- inability to verify payment or customer information;
- legal or regulatory restrictions;
- shipping restrictions;
- product unavailability; or
- an obvious pricing, description or technical error,
but only to the extent permitted by applicable law.
Where an accepted order may not lawfully be cancelled by us, nothing in these Terms gives us a right to do so.
If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled portion of the order unless another remedy is required by applicable law.
We may contact you using the email address, telephone number or other contact information supplied with your order.
Please review your order carefully before submitting it.
Any statutory cancellation or withdrawal rights you have remain unaffected.
Section 4 – Prices, Taxes and Payment
Prices displayed on the Services may change from time to time.
The price applicable to your purchase will be the price presented to you when your order is placed, subject to applicable laws concerning genuine and obvious pricing errors.
Where required by law, prices presented before purchase will include applicable taxes and mandatory charges or clearly explain how those charges are calculated.
Shipping costs and other applicable charges will be displayed or otherwise disclosed before you complete your purchase where required by applicable law.
International Orders, Customs and Import Charges
Orders may be fulfilled or shipped internationally.
Depending on the destination, products may be subject to:
- VAT;
- GST or sales tax;
- customs duties;
- import taxes;
- customs processing charges; or
- other government or carrier-imposed charges.
Where these charges are collected by us at checkout, they will be displayed as part of the transaction.
Where permitted by applicable law, certain charges may instead be collected from you by customs authorities, postal operators, couriers or other third parties upon importation or delivery.
Where we are required to inform you of potential additional charges before purchase, we will do so.
Nothing in this section transfers to you a tax, VAT, customs or import obligation that applicable law places on Vaeluxe as the seller.
You agree to provide accurate and complete billing and payment information and confirm that you are authorized to use the payment method provided.
Section 5 – Shipping and Delivery
Delivery dates and timeframes displayed on our website are estimates unless we expressly state that a particular delivery date is guaranteed.
We will take reasonable steps to deliver orders within the timeframe communicated to you and within any timeframe required by applicable consumer law.
Shipping delays may occasionally occur due to customs processing, carrier disruption, weather, supply chain issues or other circumstances outside our reasonable control.
Nothing in these Terms excludes any right you may have to cancel an order, receive a refund or obtain another remedy where goods are not delivered within the timeframe required by applicable law.
Risk of Loss or Damage
Where we arrange shipment of your order, risk of loss or damage generally remains with us until you, or a person you nominate other than the carrier, receives physical possession of the goods.
Where you independently appoint a carrier that was not offered or arranged by us, risk may pass at a different time where permitted by applicable law.
If tracking shows that an order has been delivered but you have not received it, please contact us promptly at info@vaeluxe.com.
Section 6 – Returns, Refunds and Cancellation Rights
Returns, refunds and voluntary change-of-mind requests are governed by our Refund & Return Policy:
Our voluntary return policy operates in addition to statutory consumer rights.
Consumers in certain jurisdictions, including the European Union and United Kingdom, may have statutory rights to withdraw from or cancel an online purchase within specified periods.
Nothing in these Terms limits those rights.
Section 7 – Consumer Guarantees and Statutory Rights
Products purchased from us may be protected by mandatory consumer laws in the country or region where you live.
Nothing in these Terms excludes, restricts, modifies or limits any right or remedy that cannot legally be excluded or limited.
This includes, where applicable, rights under:
- European Union consumer protection law and applicable national laws of EU Member States;
- United Kingdom consumer protection law;
- the Australian Consumer Law;
- the New Zealand Consumer Guarantees Act 1993 and Fair Trading Act 1986;
- Canadian federal, provincial and territorial consumer protection laws; and
- applicable United States federal and state consumer protection laws.
Where applicable consumer law gives you greater protection than these Terms, the applicable consumer law will prevail.
Australia
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You may be entitled to a replacement, refund, repair, compensation or another remedy where applicable consumer guarantees are not met.
New Zealand
Where the New Zealand Consumer Guarantees Act applies, nothing in these Terms limits or excludes rights or remedies that cannot lawfully be excluded.
European Union and United Kingdom
Nothing in these Terms affects mandatory rights concerning conformity of goods, legal guarantees, cancellation rights, delivery, refunds or unfair contract terms.
Canada
Mandatory rights arising under applicable federal, provincial or territorial consumer protection legislation are unaffected by these Terms.
Requirements may vary between provinces and territories.
United States
Mandatory consumer rights under applicable federal and state law remain unaffected by these Terms.
Section 8 – Intellectual Property
The Services and their contents, including trademarks, logos, branding, designs, photographs, graphics, text, videos, audio, software and website design, are owned by or licensed to Vaeluxe, Shopify or their respective owners and are protected by applicable intellectual property laws.
You may use the Services for personal, lawful and non-commercial purposes.
Unless permitted by applicable law or expressly authorized by us, you must not:
- copy;
- reproduce;
- distribute;
- republish;
- modify;
- sell;
- commercially exploit; or
- create derivative works from
our protected content.
Nothing in these Terms transfers ownership of any intellectual property to you.
Section 9 – Optional Third-Party Tools
We may provide access to services, applications or tools supplied by third parties.
Third-party services may be governed by separate terms and privacy policies.
To the extent permitted by law, we are not responsible for third-party services that we do not own, operate or control.
Nothing in this section excludes liability that cannot lawfully be excluded.
Section 10 – Third-Party Links
The Services may contain links to third-party websites or services.
We do not control those websites and are not responsible for their content, privacy practices, products or services.
You should review the applicable terms and privacy policies before dealing with a third party.
Nothing in this section affects any responsibility we have under applicable law for representations made by us or products or services supplied by us.
Section 11 – Relationship With Shopify
Vaeluxe is powered by Shopify, which enables us to provide the Services to you.
However, purchases made through our store are transactions directly between you and Vaeluxe.
Shopify is not the seller of products offered by Vaeluxe.
To the extent permitted by applicable law, Shopify and its affiliates are not responsible for claims, loss or damage arising solely from products purchased from Vaeluxe.
Nothing in this section limits any rights or claims that cannot lawfully be excluded.
Section 12 – Privacy
Our collection and use of personal information is governed by our Privacy Policy:
Because our store is hosted by Shopify, Shopify also processes certain personal information in connection with your use of the Services.
Shopify's applicable privacy information can be found through Shopify's privacy resources.
Section 13 – Reviews, Feedback and User Content
If you voluntarily submit reviews, photographs, comments, suggestions, ideas or other content ("User Content"), you grant us a worldwide, non-exclusive, royalty-free licence to use, reproduce, display, adapt and distribute that content for legitimate business purposes, including operating and promoting Vaeluxe and the Services.
This licence does not transfer ownership of your User Content to us.
You represent that you have the right to submit the content and that it does not:
- infringe another person's intellectual property or privacy rights;
- contain unlawful, defamatory or misleading material;
- contain malicious software; or
- otherwise violate applicable law.
Where required by law, we will disclose material incentives or compensation provided in connection with reviews or endorsements.
We may moderate or remove User Content where reasonably necessary, including where it violates these Terms or applicable law.
Section 14 – Errors and Inaccuracies
Occasionally information on the Services may contain typographical, technical or other genuine errors relating to product descriptions, availability, pricing, promotions, shipping charges or delivery estimates.
We may correct such errors when identified.
Our ability to change or cancel an already accepted consumer contract because of an error is subject to applicable consumer law.
Nothing in this section allows us to retrospectively change an agreed price or material contract term where doing so is prohibited by law.
Section 15 – Prohibited Uses
You must not use the Services:
- for unlawful or fraudulent purposes;
- to violate applicable laws or regulations;
- to infringe intellectual property rights;
- to harass, threaten or harm others;
- to transmit malicious software;
- to attempt unauthorized access to systems or accounts;
- to interfere with website security or operation;
- to impersonate another person;
- to collect personal information unlawfully;
- to send spam, phishing or fraudulent communications; or
- to use automated systems in a manner that materially disrupts, damages or places unreasonable load on the Services.
Reasonable use of publicly available website functionality, search engines, accessibility technologies or other technologies will not be prohibited where applicable law prevents such restriction.
We may take reasonable action to protect the Services against abuse, security threats and unlawful activity.
Section 16 – Suspension and Termination
We may suspend or restrict access to the Services where reasonably necessary because of:
- a material breach of these Terms;
- fraud or suspected fraud;
- security risks;
- unlawful activity; or
- misuse of the Services.
Where reasonable and legally required, we will provide notice before termination or suspension.
Termination does not affect rights or obligations that arose before termination.
Nothing in this section permits us to cancel an accepted product order contrary to applicable consumer law.
Section 17 – Disclaimer of Website Warranties
We aim to keep the Services accurate, secure and available.
However, websites and online services may occasionally experience interruptions, errors or technical issues.
To the maximum extent permitted by applicable law, we do not guarantee that the website itself will always be uninterrupted or error-free.
This disclaimer does not apply to statutory warranties, consumer guarantees or other mandatory rights relating to products or services purchased from us.
Nothing in these Terms excludes any warranty or guarantee that cannot lawfully be excluded.
Section 18 – Limitation of Liability
To the maximum extent permitted by applicable law, Vaeluxe will not be liable for indirect or consequential losses that were not reasonably foreseeable as a result of our breach.
However, nothing in these Terms excludes, restricts or limits liability where doing so would be unlawful.
In particular, nothing in these Terms excludes or limits liability for:
- fraud or fraudulent misrepresentation;
- wilful misconduct where liability cannot lawfully be excluded;
- death or personal injury caused by negligence where applicable law prohibits exclusion;
- breach of mandatory consumer guarantees;
- faulty, defective, unsafe or misdescribed products where applicable law provides a remedy; or
- any other liability that applicable law does not permit us to exclude or limit.
Where the Australian Consumer Law applies, our liability is subject to all rights and remedies that cannot be excluded under that law.
Where EU, UK, Canadian, New Zealand or United States consumer laws provide mandatory rights or remedies, those rights remain unaffected.
Section 19 – Indemnification
To the extent permitted by applicable law, you agree to be responsible for reasonable losses suffered by us as a direct result of your unlawful use of the Services, deliberate infringement of another person's rights, fraud or material breach of these Terms.
This section does not require a consumer to indemnify us for losses caused by our own acts, negligence, breach of contract or failure to comply with applicable law.
Nothing in this section limits statutory consumer rights.
Section 20 – Events Outside Our Reasonable Control
We will not be responsible for a failure or delay caused solely by circumstances outside our reasonable control to the extent permitted by applicable law.
Such circumstances may include severe weather events, natural disasters, widespread carrier disruptions, government action, war, civil unrest or significant infrastructure outages.
We will take reasonable steps to minimize disruption where practicable.
Nothing in this section limits your right to a refund, cancellation or other remedy where applicable law provides one.
Section 21 – Severability
If any provision of these Terms is held to be unlawful, invalid or unenforceable, it will apply only to the maximum extent legally permitted.
Where possible, the remaining provisions will continue in effect.
Section 22 – Waiver and Entire Agreement
Our failure to enforce a provision of these Terms on one occasion does not waive our right to enforce it later.
These Terms, together with the policies incorporated by reference, form the agreement governing your use of the Services and purchases from us.
Nothing in this section excludes representations or rights that cannot lawfully be excluded.
Section 23 – Assignment
You may not transfer your contractual rights or obligations to another person where doing so would materially affect our rights or obligations without our consent, except where applicable law gives you the right to do so.
We may transfer our rights or obligations as part of a genuine sale, restructuring or transfer of our business, provided doing so does not reduce your statutory consumer rights.
Section 24 – Governing Law and Disputes
Subject to any mandatory consumer protection laws that apply to you, these Terms are governed by the laws of Queensland, Australia.
If you are a consumer residing outside Australia, this choice of law does not deprive you of mandatory protections provided by the laws of your country or region where those protections apply.
Nothing in these Terms requires you to bring a consumer dispute exclusively in Queensland if applicable law gives you the right to bring proceedings or pursue remedies in another jurisdiction, including your place of residence.
Before commencing formal proceedings, we encourage you to contact us at info@vaeluxe.com so we can attempt to resolve the issue.
Nothing in this section prevents either party from exercising a statutory right to contact a consumer regulator, dispute resolution body or court.
Section 25 – Changes to These Terms
We may update these Terms from time to time for operational, legal, regulatory or business reasons.
The latest version will be displayed on this page with an updated "Last updated" date.
Changes will generally apply prospectively and will not retrospectively remove rights relating to orders already accepted.
Where applicable law requires advance notice or consent for a material change, we will comply with those requirements.
Section 26 – Contact Information
Questions about these Terms should be sent to:
Vaeluxe
Email: info@vaeluxe.com